Senior Content Specialist · Dubai, UAE

Rana
Mokhtar

8+ years crafting clear, conversion-focused content across fintech, tech, and digital platforms — from CRM campaigns that moved €5M to social strategies that broke streaming records.

Product Content CRM & Lifecycle Social Media Campaign Copy Braze · Appcues Figma · Strapi
Rana Mokhtar
talabat · Netflix · Brandworx

Want a quick overview of Rana's background and experience?

Experience

Senior Marketing & Communication Specialist

Delivery Hero | talabat · Dubai, UAE · June 2024 – Present

  • Write & manage content across blogs, CRM, in-app, push, banners, landing pages & product updates
  • Translate complex fintech features into clear, mass-market language
  • Partner with Product Marketing, Growth & Product teams on launches

Marketing & Communication Specialist

Delivery Hero | talabat · Dubai, UAE · Apr 2022 – Jun 2024

  • Drove €5M in ad revenue via CRM flows, email & WhatsApp campaigns
  • 58% email open rate · 72% WhatsApp open rate · 3× self-service increase

Sr. Social Media Manager

Kijamii | Netflix Team · Cairo · Jul–Sep 2021

  • Led content strategy for Netflix MENA — Al Rawabi became #1 title in MENA

Creative Leader & Senior Copywriter

Getsircles / Brandworx · Cairo · 2016 – 2021

  • 360 campaigns across TVC, social, digital, OOH for Samsung, Vodafone, Masr El Kheir & more

Skills

Product ContentBlog & Educational CRM & LifecycleLanding Pages Campaign MessagingTone of Voice Editing & Proofreading

Tools

FigmaAppCues BrazeInsider StripoStrapi Qualtrics XMWordPressCanva

Education & Awards

BA — Integrated Marketing Communication
The American University in Cairo, 2014 · GPA 3.57

🏅 Employee of the Month — Talabat, June 2024
🏅 Honors — Mass Communication Dept., AUC
🏆 Best Creative Campaign — IMC Graduation Projects

↓ Download Full Resume

Selected Projects

Work that
moved the needle.

Four projects across product, CRM, social, and broadcast — each built around a clear brief and a measurable result.

talabat Partner App Launch
Explore project →

talabat / Delivery Hero · 2022–Present

Partner App Launch & Onboarding

Product Content UX Writing CRM Appcues Blog
talabat CRM Campaign
Explore project →

talabat / Delivery Hero · Apr 2022 – Jun 2024

The €5M CRM Programme

Email · 58% Open Rate WhatsApp · 72% Open Rate Braze Insider

talabat / Delivery Hero

Sign-up to first live order — fully written.

End-to-end content strategy and copy for talabat's restaurant partner onboarding journey — from the moment a partner discovers the platform all the way to receiving their first live order. Every touchpoint was written for clarity, confidence, and conversion.

The project spanned the full channel mix: in-app banners, push notifications, Appcues feature tooltips and product tours, onboarding email sequences, a Knowledge Center blog series, and Strapi-managed web content — all coordinated to reduce drop-off and accelerate time-to-live.

In-App Banners Push Notifications Appcues Tooltips Onboarding Emails Knowledge Center Blog Strapi Feature Rollout
30% Partner App Adoption Increase
End-to-end Sign-up → Go-Live Journey
5+ Channels Coordinated

talabat / Delivery Hero

€5M in ad revenue — driven by copy.

A multi-channel CRM programme targeting talabat's restaurant partner base — designed to educate, engage, and convert. Built across email (Braze / Stripo) and WhatsApp (Insider), each campaign was written for maximum impact at scale: short, clear, personal, and always with a strong CTA.

Campaigns covered the full partner lifecycle: welcome and activation sequences, ad product promotion (like the VFD Insider campaign shown right), feature adoption nudges, upsell flows, and re-engagement series. The result was above-industry performance metrics and measurable revenue attribution.

Lifecycle Sequences Upsell Campaigns Re-Engagement Braze Stripo Insider A/B Testing
€5M Ad Revenue Driven
58% Email Open Rate
72% WhatsApp Open Rate
Self-Service Lift

Live Campaign Sample — VFD Insider Email

Netflix MENA — Al Rawabi
Explore project →

Netflix MENA · via Kijamii · Jul–Sep 2021

Al Rawabi School for Girls — #1 in MENA

Social Strategy Bilingual Copy 4 Platforms 3 Regions Anghami
TV & Brand Campaigns
Explore project →

Brandworx · Cairo · 2016 – 2021

TV & Brand Campaigns — 26 Commercials

TV Scripts Ramadan Campaigns CSR Films 360° Creative

Netflix MENA · via Kijamii

A show went from launch to #1 in MENA.

Led social content strategy as Sr. Social Media Manager at Kijamii for Netflix MENA's breakout series Al Rawabi School for Girls. The project ran across four platforms — Instagram, YouTube, Facebook, and X — with full bilingual copy (Arabic and English) tailored for three distinct regional audiences: GCC, Levant, and Maghreb.

Beyond the main social platforms, the campaign extended to Anghami — the region's leading music streaming app — where branded audio content and culturally nuanced Arabic copy helped embed the show into the MENA cultural moment. The series became the #1 Netflix title in MENA.

#1 MENA Title Instagram YouTube Facebook X (Twitter) Anghami Arabic & English GCC · Levant · Maghreb
#1 Netflix Title in MENA
4 Platforms Managed
3 Regional Markets

Brandworx · Cairo · 2016–2021

26 commercials. Four clients. One voice per brief.

As Creative Copywriter then Senior Creative Copywriter at Brandworx, produced 26 TV commercials and branded films across Ramadan campaigns, CSR storytelling, and brand launches. Every script was written from scratch — from the manifesto spot to the 30-second cut — with a focus on emotional resonance and cultural relevance.

Clients included Misr El Kheir NGO (Good Manners, Al Gharamat, Ramadan Nour), National Bank of Egypt, Samsung Egypt, and Vodafone Egypt. Work spanned TVC scripts, OOH concepts, digital campaigns, and branded content.

TV Scripts Ramadan Campaigns CSR Storytelling OOH Concepts Digital 360°
26 TV Commercials
4 Major Clients
5 Years Agency

Clients: Misr El Kheir NGO · National Bank of Egypt · Samsung Egypt · Vodafone Egypt
Role: Creative Copywriter → Senior Creative Copywriter

Get in Touch

Let's create something
worth reading.

Open to new opportunities, collaborations, and conversations. Based in Dubai — working globally.

Phone / WhatsApp +971 508 322 037
Location Dubai, UAE
Send a Message ↓ Download Resume